We are committed to customer satisfaction. If you are not happy with your Rider Collective online purchase, simply return the goods for an exchange, credit or refund* subject to the policy set out below
Rider Collective Australia accepts goods for return or exchange within twenty-one (21) days of fulfilment date.
Have an exchange or return? Then, head to our exchange & returns portal to process your order request.
Please note: All online purchases need to be lodged through the exchange & returns portal unregistered returns may result in parcels being returned to sender.
Rider Collective Australia does not issue refunds on non-faulty goods*. However, we’ll happily exchange or issue store credit on the successful return of goods to Rider Collective Australia's Warehouse.
All returned goods must be in original condition—not worn, altered, or washed and intact with original tags.
Please ensure your return is within the returns period; all orders outside of this will be returned to the sender. Please note that this time limit and any processes or procedures outlined apply only to our non-faulty goods returns policy and do not in any way impact upon, deny or detract from non-excludable consumer guarantees provided under the Australian Consumer Law.
Shipping costs associated with the return of goods to our warehouse are the retuning parties responsibility. Exchanging goods? A shipping fee of $12.50 will be charged either in the returns portal at the time of exchange or we'll send an invoice once we have accepted your return to cover the shipping of the exchanged goods back to you. If you opt for store credit, and received complimentary shipping on your original order, a shipping fee of $12.50 will be deducted from the credits final balance.
All returns and exchanges are to be shipped to:
Returns At Rider Collective
Unit 13/25 Gibbes Street,
Chatswood, NSW, 2067.
We suggest using a trackable / signed for method when returning goods, as the onus is on you to ensure safe delivery to Rider Collective Australia's Warehouse.
If you have a minor problem with a product purchased from Rider Collective Australia, we have the option to repair or replace it. However, if we believe the problem with the product purchased from Rider Collective Australia is a major problem, we shall offer to refund or replace it. Replaced products will be of an identical type to the originally supplied goods.
Refunds will be the same amount you have already paid, provided in the same form as your original payment, excluding purchases made via AfterPay, where a Rider Collective store credit will be issued to satisfy the refund.
Rider Collective Australia is fully committed to guaranteeing reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase.
How long does it take to process my return or exchange?
We strive to process returns and exchanges as quickly as possible, but please remember we are a small team; our returns team operate Tuesday to Friday.
Marked Down Sale Items:
Goods purchased with a marked down price are sold on a final sale basis unless the item(s) received are faulty.
If you return an item purchased through AfterPay, we will send you a Rider Collective gift card for the total purchase value of the returned items(s). Your agreement with AfterPay will still stand, and you will continue to pay any scheduled repayments. For any repayment queries, please get in touch with AfterPay directly.
Online Cancellations, Order Amendments & Promotion Codes:
Due to our warehouse's fast pace and multi-location logistics, we cannot cancel or make modifications to online orders after your order is accepted. Please ensure all details are complete and correct at the time of order placement; the onus is on you (the purchaser) to apply any eligible discounts to your order.
Promotional codes advertised are for purchasing goods exclusively via our online store.
Rider Collective Pty Ltd prides itself on distributing safe, quality goods that are fit for purpose. Our advertising of these goods will always represent accurate imagery and descriptions.
If you feel we have fallen short, for any reason please reach out to us via email@example.com.